Support Analytics
Last 30 days · Updated just now
7D
30D
90D
12M
📊 Ticket Volume
Total tickets received per day
Total
Resolved
Breached SLA
😊 CSAT Score Trend
Customer satisfaction over 12 months
JanMarMayJulSepNovDec
⚡ Response Times
Average first response (hours)
MonTueWedThuFriSatSun
🗂️ Tickets by Category
Distribution this period
58
Total
🤖 AI Deflection Rate
Tickets resolved by AI without agent
AI Deflected
36 tickets
Needed Agent
22 tickets
💡 AI Saves $3,420/month
Estimated agent cost avoidance based on avg handle time of 22 min/ticket at $15/hr rate.
📋 SLA Compliance
By priority level this period
👥 Agent Performance
Individual metrics for this period
Agent
Tickets
Resolved
Avg Time
CSAT
Status
Export agent report:
📅 12-Month Ticket Volume
Year-over-year trend
▲ 18% YoY
↗ Growing
JanFebMarAprMayJun
JulAugSepOctNovDec