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KA
Mr. Frimpong
Kumasi Academy · Admin · Online
Today · 10:24 AM
KA
Hello, I need urgent help. Our parents are seeing a blank page when they try to log into the parent portal. This started this morning.
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10:24 AM
SA
Hi Mr. Frimpong! I can see this affecting your account. Let me check this immediately. Can you confirm — are all parent accounts affected, or specific ones?
10:25 AM · ✓✓ Read
KA
All of them. I tested with 3 different parent accounts and they all get the same blank white screen after entering their password.
10:26 AM
SA
Thank you. I've identified the issue — there's a session token problem affecting your school's parent accounts after this morning's update. I'm applying a fix now. It should be resolved in the next 2-3 minutes. I'll also create a ticket to track this.
10:28 AM · ✓✓ Read
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KA
Mr. Frimpong
Kumasi Academy · Admin
At Risk Growth

School Info

PlanGrowth
Students720
Teachers44
Health Score72
Churn Risk28%
Member SinceJun 2024
MRR$2,400

Open Tickets

TKT-1041 Parent portal blank page
Critical

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